A new Dale Carnegie Training survey found that government employees are less engaged, on the whole, than employees in the healthcare industry. In general, employees who are more engaged create customers who are more loyal, and that helps to increase…

By Sarah Miller Caldicott, great grandniece of Thomas Edison, author of Midnight Lunch First in a series Collaborative teams represented a crucial driver of Thomas Edison’s legendary innovation success.  Although we often envision Edison as a ‘lone wolf’ who generated…

Monday morning is a pivotal moment for your team that happens every week. In order to have the best week possible, you’ll want to start it off on the right foot. Ideally, you and your employees come back rested and…

Client-facing and clerical workers, particularly those in sales and customer service, are crucial to the success of any company, yet are often paid relatively poorly.  They are often the least engaged employees on staff, which doesn’t allow them to do…

Unfortunately for small businesses owners and managers, Dale Carnegie research has found that employees at larger corporations, on the whole, are more engaged than employees at smaller organizations. The good news is that there are tried and true ways to…

Today, the National Retail Federation* estimates that Americans will spend $18.6 billion on gifts for Valentine’s Day.  As The Beatles made famous in the song “Can’t Buy me Love” most people are not interested in worldly possessions when it comes…

Stage One:  Formation The main focus during the Formation stage is to create a team with clear structure, goals, direction and roles, so that members begin to build trust.  During the Formation stage, much of the team’s energy is focused…

Employee engagement is more vital to an organization’s success than ever before.  Here are ten quotes on employee engagement from Dale Carnegie. “One of the surest ways of making a friend and influencing the opinion of another is to give…