Thu
September 13th, 2012
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From time to time, you will have to deal with a customer or client who is very upset. No matter…

- byCaug124
Thu
August 2nd, 2012
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Sixty-eight percent of customers leave because of what they perceive as indifference from the merchant or someone within the merchant’s…

- byCaug124
Thu
July 26th, 2012
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The last thing you want is for your customers to get turned off in the first few moments of interacting…

- byCaug124
Wed
July 25th, 2012
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You will see a tremendous return on investment when you build customer relationships. Many organizations, both large and small, struggle…

- byrobertr
Thu
May 10th, 2012
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Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People…

- byCaug124
Tue
March 13th, 2012
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The critical first step in the customer service process is meeting and greeting the customer.  Those vital first moments with…

- byCaug124
Thu
December 22nd, 2011
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From time to time, you will have to deal with a customer or client who is very upset. No matter…

- byCaug124
Thu
May 12th, 2011
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The last thing you want is for your customers to get turned off in the first few moments of their…

- byCaug124
Fri
October 29th, 2010
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1912 Dale Carnegie founds his company and teaches his 90-minute public speaking course at the YMCA in New York City….

- byCaug124
Tue
August 31st, 2010
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The importance of quality customer service training cannot be overemphasized for your company or business regardless of your size or…

- byCaug124