Anyone who has every worked in retail or sales knows that customer service is not always easy. In fact, it can be one of the most challenging aspects of the job, especially during the holiday season. For most employees, putting…

When you are starting a new project you will need to be able to use all of your communication and consultation techniques to get it done. You may not have to use them all, but you should be ready to….

Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale Carnegie’s fundamental human relation principles is “Give honest, sincere appreciation.” When writing a thank…

Individuals who communicate effectively with their writing at all levels, for both genders and from a wide array of cultures, are today’s pacesetters. During the old days of hierarchical, authoritarian settings, communication was relatively simple: the top person sent a…

Dale Carnegie Principle #26  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course: Effective Communication and Human Relations  – Let The Other Person Save Face Watch a YouTube Video on the importance in business to — Let the other…

Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior…

Effective communication is a term often thrown around a workplace, but it is a concept often ignored and put aside as not being worth training in. The truth is that the most important part of customer care is effective communication…

There are a few things every leader needs, whether you are the head of the neighborhood watch, or if you are looking at moving up the corporate ladder, you will need to first develop leadership skills if you don’t already…

Dale Carnegie Principle #16  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course  – Let the other person feel that the idea is his or hers. Watch a YouTube Video on the importance in business of…

Dale Carnegie Principle #6  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course  – If you are wrong, admit it quickly and emphatically Watch a YouTube Video on the importance in business of —If you are wrong, admit…