March 16, 2009

Dale Carnegie Training Board Member, Jack Rivkin, was on CNBC  this morning and he proudly displayed the Dale Carnegie Tagline We Refuse to Engage in a Recession button on TV

Click on the image below to watch the video clip

Often by ignoring problems, we allow them to grow. Resolution should be quick so that problems do not become overwhelming. While the problem is still relatively small, attempt to decipher exactly what would be needed to have it resolved for good. Ascertaining this information before you begin is actually the first step to ensuring that the problem is rendered powerless. Acting quickly will also guarantee that the problem hasn't gotten completely out of hand. Here are a few tips on effective problem solving:

• Get all the facts
• Weigh all the facts – then come to a decision
• Once a decision is reached – ACT!!
• Answer the following questions:
  • What is the problem?
  • What are the causes of the problem?
  • What are the possible solutions?
  • What is the best possible solution?

Working with negative people can have a profound effect on the morale and the production of others. It only takes one person to put a damper on the operation of the business. Here are some tips on how to change the “won't-do” into “can-do” attitudes:

• Help employees get excited about the work
• Use positive feedback to encourage good work habits
• Use encouragement
• Arouse in people a desire to succeed
• Help employees take pride in their work

To build your human relations skills, try to:

• Talk in terms of the other person's interest.
• Ask questions instead of giving direct orders.
• Be a good listener.
• Encourage others to talk about themselves.
• Be genuinely interested in others.

People support a world they help create. To develop the leader in you, try the following guidelines:

• Develop personal leadership
• Communicate to lead
• Recognize human potential
• Build cooperation
• Make decisions
• Manage conflict and change