Employee engagement isn’t something to merely focus on at a year-end conference or even at monthly meetings. Building a motivated and dedicated team takes good managing and staff development on a daily basis. And according to a Dale Carnegie survey…

To celebrate President’s Day we have collected 10 quotes from both President George Washington and President Abraham Lincoln. Little known Fact for President’s Day: Dale Carnegie was an admirer of President Abraham Lincoln.  In fact, Dale Carnegie read any book…

Today, the National Retail Federation* estimates that Americans will spend $18.6 billion on gifts for Valentine’s Day.  As The Beatles made famous in the song “Can’t Buy me Love” most people are not interested in worldly possessions when it comes…

According to new Dale Carnegie research, employees who have been with a company for under a year tend to be less engaged than their “older” colleagues. It’s crucial to take some smart steps to engage new employees immediately — so…

Employee engagement is more vital to an organization’s success than ever before.  Here are ten quotes on employee engagement from Dale Carnegie. “One of the surest ways of making a friend and influencing the opinion of another is to give…

Anytime a person speaks or acts, there is an opportunity to give feedback. We show we are listening and that the speaker’s contributions are important by providing feedback. The ultimate objective of feedback is to strengthen progress toward objectives. Whether…

As a manager, turbulent times can be unsettling. Employees want to be upbeat, positive, and encouraged about the future, but news about the economy, conversations with some customers, and input from others in the organization can often leave them feeling…

One of the hottest management topics right now is “How to Manage Generation Y.” Although each generation has its special characteristics, there are universal management techniques that can be applied to employees of any generation.  A Positive Relationship With One’s…

Conflict resolutions are reached through the Conflict Mediation process- This is a process in which a neutral third-party acts as a facilitator to assist in resolving a dispute between two or more parties.  It is a non-adversarial approach to conflict…

1. Self-Direction To be an effective manager of salespeople, begin with yourself. Maintain a positive attitude and a proactive approach to people and situations when leading a successful sales team. Being accountable for the sales of an organization can be…