Engaged employees are fully involved and enthusiastic about their work, and they further their organization‘s success.  Employee engagement is important to an organization’s human relations department and to senior leadership. However, the group that can create the largest impact on engagement…

Most airplane difficulties occur at two critical points: take-off and landing. The same is often true of presentations. A strong opening will create additional confidence and is an opportunity to make an immediate positive first impression. Key Points: Get favorable…

In a world quickly becoming more virtual, human relations skills are being lost — along with the skill of leadership. In the midst of this technological boom, people are becoming isolated from each other. What’s needed is a new type…

Sixty-eight percent of customers leave because of what they perceive as indifference from the merchant or someone within the merchant’s organization. They feel unappreciated, unimportant, and taken-for-granted. (Source: Research by Dan S. Kennedy) Today’s customer is more educated, is better…

The last thing you want is for your customers to get turned off in the first few moments of interacting with your company, but it unfortunately happens all the time. Making a mistake at the start of the customer service…

You will see a tremendous return on investment when you build customer relationships. Many organizations, both large and small, struggle to keep in touch with their customers because it can be such a time-consuming experience. However, if you break down…

As a manager, turbulent times can be unsettling. Employees want to be upbeat, positive, and encouraged about the future, but news about the economy, conversations with some customers, and input from others in the organization can often leave them feeling…

One of the hottest management topics right now is “How to Manage Generation Y.” Although each generation has its special characteristics, there are universal management techniques that can be applied to employees of any generation.  A Positive Relationship With One’s…

4 Tips Delivering an Effective Digital Presentation Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure. And some of the newest instruments in your toolbox…

Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale Carnegie’s fundamental human relation principles is “Give honest, sincere appreciation.” When writing a thank…