Thu
August 2nd, 2012
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Tweet Sixty-eight percent of customers leave because of what they perceive as indifference from the merchant or someone within the…

- byCaug124
Thu
July 26th, 2012
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Tweet The last thing you want is for your customers to get turned off in the first few moments of…

- byCaug124
Wed
July 25th, 2012
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Tweet You will see a tremendous return on investment when you build customer relationships. Many organizations, both large and small,…

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Tue
March 13th, 2012
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Tweet The critical first step in the customer service process is meeting and greeting the customer.  Those vital first moments…

- byCaug124
Thu
December 22nd, 2011
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Tweet From time to time, you will have to deal with a customer or client who is very upset. No…

- byCaug124
Mon
May 17th, 2010
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Tweet Top posts of the past month: The Lost Art of the Thank You Note Writing a sincere thank you…

- byCaug124
Thu
April 22nd, 2010
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Tweet Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression….

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Fri
April 9th, 2010
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Tweet Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of…

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Mon
March 22nd, 2010
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Tweet Dale Carnegie Principle #6  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course  – If…

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Fri
February 26th, 2010
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Tweet Dale Carnegie’s Secrets of Success Principle from How to Win Friends and Influence People and the Dale Carnegie Couse:…

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