Thu
August 2nd, 2012
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Sixty-eight percent of customers leave because of what they perceive as indifference from the merchant or someone within the merchant’s…

- byCaug124
Thu
July 26th, 2012
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The last thing you want is for your customers to get turned off in the first few moments of interacting…

- byCaug124
Wed
July 25th, 2012
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You will see a tremendous return on investment when you build customer relationships. Many organizations, both large and small, struggle…

- byrobertr
Tue
March 13th, 2012
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The critical first step in the customer service process is meeting and greeting the customer.  Those vital first moments with…

- byCaug124
Thu
December 22nd, 2011
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From time to time, you will have to deal with a customer or client who is very upset. No matter…

- byCaug124
Mon
May 17th, 2010
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Top posts of the past month: The Lost Art of the Thank You Note Writing a sincere thank you note…

- byCaug124
Thu
April 22nd, 2010
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Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People…

- byCaug124
Fri
April 9th, 2010
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Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience…

- byCaug124
Mon
March 22nd, 2010
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Dale Carnegie Principle #6  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course  – If you…

- byCaug124
Fri
February 26th, 2010
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Dale Carnegie’s Secrets of Success Principle from How to Win Friends and Influence People and the Dale Carnegie Couse: Effective…

- byCaug124