Sixty-eight percent of customers leave because of what they perceive as indifference from the merchant or someone within the merchant’s organization. They feel unappreciated, unimportant, and taken-for-granted. (Source: Research by Dan S. Kennedy) Today’s customer is more educated, is better…

The last thing you want is for your customers to get turned off in the first few moments of interacting with your company, but it unfortunately happens all the time. Making a mistake at the start of the customer service…

You will see a tremendous return on investment when you build customer relationships. Many organizations, both large and small, struggle to keep in touch with their customers because it can be such a time-consuming experience. However, if you break down…

The critical first step in the customer service process is meeting and greeting the customer.  Those vital first moments with the customer set the tone for the entire interaction. By energetically and professionally welcoming your customer, you make successful customer…

From time to time, you will have to deal with a customer or client who is very upset. No matter who is to blame, it is always important to keep a few principles in mind to improve rather than deteriorate…

Top posts of the past month: The Lost Art of the Thank You Note Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale…

Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale Carnegie’s fundamental human relation principles is “Give honest, sincere appreciation.” When writing a thank…

Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior…

Dale Carnegie Principle #6  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course  – If you are wrong, admit it quickly and emphatically Watch a YouTube Video on the importance in business of —If you are wrong, admit…

Dale Carnegie’s Secrets of Success Principle from How to Win Friends and Influence People and the Dale Carnegie Couse: Effective Communication and Human Relations Find out the right way and wrong way to practice the Dale Carnegie principle – Don’t Criticize,…