Leadership is about the ability to motivate and inspire people from a variety of backgrounds to a higher level of performance. One of the main reasons people are promoted into management and leadership positions is because they were effective at what they…

As managers, the ability to use win-win negotiation skills can make all the difference in negotiating success. Likewise, it can be essential when influencing coworkers and facilitating constructive, positive relationships. Here are 6 things that managers should think about when…

In today’s competitive business world, it’s sometimes all too easy for companies to get caught up in endless examinations of ways to increase productivity, boost sales, and streamline for maximum efficiency. These are certainly important elements of any business, and…

Negotiating is the process of attempting to agree on a solution. Compromising, or settling on a mutually agreeable solution, is the result of successful negotiations. Compromise is all about being flexible. It means being able to generate alternate solutions when…

Top posts of the past month: The Lost Art of the Thank You Note Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale…

One of the most common types of business communication skills is communicating to persuade. From sales representatives persuading customers to mid-level managers persuading workers and upper management, we spend almost every business day involved in some form of persuasive communication. No…

Via Boston Globe – “62% of patients receiving an intentionally fake treatment from friendly, empathetic doctors reported relief from their irritable bowel syndrome, compared with 44% of a group that got the same fake treatment from impersonal, businesslike doctors, according…

Dale Carnegie Principle #30  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course: Effective Communication and Human Relations  – Make the other person happy about doing the thing you suggest Watch a YouTube Video on the importance…

“If you have an important point to make, don’t try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third time — a tremendous whack!”…

Dale Carnegie Principle #29  from bestselling book How to Win Friends and Influence People and featured The Dale Carnegie Course: Effective Communication and Human Relations  – Use encouragement.  Make the fault easy to correct. Watch a YouTube Video on the importance in business to…