As a manager, turbulent times can be unsettling. Employees want to be upbeat, positive, and encouraged about the future, but news about the economy, conversations with some customers, and input from others in the organization can often leave them feeling…

Writing a sincere thank you note is one of the professional skills that can make a lasting favorable impression. People like being appreciated. One of Dale Carnegie’s fundamental human relation principles is “Give honest, sincere appreciation.” When writing a thank…

Your third opportunity for new work habits concerns your attitude control. When you get your work attitudes under control, every other aspect of your work improves. Try to implement these attitude-control concepts to streamline your work habits. 1. Connect with…

The second best way to reduce work stress is to stay organized in managing your workload. Which of these productive work habits do you utilize in organizing your work? 1. Simplify Your Approach What could you start doing, stop doing,…

Control Your Stress in the Workplace Pressure situations are present during both good and bad economic times.  However, when times are tough the situations can be magnified.  Problems at home can directly influence issues in the workplace.  It is important…

As managers, the ability to use win-win negotiations skills can make all the difference in negotiating success. Likewise, it can be essential when influencing coworkers and facilitating constructive, positive relationships. Here are 6 things that managers should think about when…

One way you can contribute to your team during change is to keep your attitudes positive and focused.  These principles give you direction in keeping your attitude centered on team success.    1.       Support each other During periods of change,…

The critical first step in the customer service process is meeting and greeting the customer.  Those vital first moments with the customer set the tone for the entire interaction. By energetically and professionally welcoming your customer, you make successful customer…

The Coaching Process Coaching is a major responsibility for every manager, and for many people, it can be a major challenge. Managers need to be able to maintain performance standards, be certain people are following policies and procedures, and hit…

Leaders respect and value the differences in others. In times of uncertainty, you accept that your available human resources are your only sustainable competitive advantage. When the people you lead don’t perform at acceptable levels, you must sometimes exert your…