The last thing you want is for your customers to get turned off in the first few moments of interacting with your company, but it unfortunately happens all the time. Making a mistake at the start of the customer service transaction can drive a customer to simply choose to take their business elsewhere. To avoid these relationship-damaging mistakes, follow these simple customer service tips:
Customer Service Tip 1: Do Not Ignore Waiting Customers
Sometimes you are too busy with current customers to be able to help a waiting customer immediately. Even in those situations, you should never ignore a waiting customer. Establish eye contact, give a wave, or say a word or two to let the customer know that you are aware of them and will get to them as soon as you can.
Customer Service Tip 2: Avoid Getting Distraction
It is easy to become distracted by other customers, other responsibilities, and the variety of activities involved in customer service. When customers see that you are distracted, they sense that they are not your first priority.
Customer Service Tip 3: Do Not Focus on Other People While Helping Customers
It is a challenge to make every customer feels equally valued, and some customers do tend to try to push their way to the head of the line. However, don’t let these customers overstep earlier customers. Instead, say a few friendly words to the individual to indicate that you will help them when you are finished serving the current customer.
Customer Service Tip 4: Act Enthusiastic and Excited
Put some energy into your greeting and come up with something more creative than, “May I help you?” Make it a personal challenge to say something specific to each customer. It will make the meet and greet portion of the sales process more interesting and rewarding.
For more business tips, please visit Dale Carnegie’s Tips & Advice section or explore our Dale Carnegie’s Customer Service training section.