Even if many businesses have cut back or scaled down on training for their employees, there are 4 types of business training that are essential – prevention of unlawful harassment and discrimination, prevention of workplace violence, the prevention of wage-and-hour law violations, and finally, the adherence to the organization’s code of conduct.
Workplace harassment is unlawful discriminatory conduct based on an individuals protected class, which has the effect of unreasonably interfering with an individuals work performance and creating a hostile, intimidating and even an offensive work environment. Any form of illegal discrimination and harassment by an employee at any level will constitute misconduct that undermines the integrity of the employment relationship and the dignity of the individual with whom the actions are directed. It’s also considered workplace harassment if submission or rejection of such conduct by an employee is used as a basis for employment or other tangible job decisions affecting that individual.
For prevention of workplace violence, it’s important to keep up continued training recommended by the National Institute for Occupational Safety and Health (NIOSH) with any employees who have contact with the public. Employers need to know how to properly use physical barriers, install silent alarm systems and panic buttons. Use mirrors, raised platforms and make sure that the area where money is exchanged can be seen. They also need to know how to use bright and effective lighting, keep the correct amount of staff members on the floor, use drop safes so that there is only a limited amount of cash on hand. Make sure signs are posted telling the public that employees only have a limited cash supply, use height markers on exit doors, use video surveillance equipment so that activities are always being monitored. Control and limit access to the facility and install locks on doors that lead to employee-only areas.
Violations of the wage-and-hour provisions of the Fair Labor Standards Act (FLSA) and analogous state statutes are the single largest liability exposure for employers. The training in this area is the most important for any person or persons dealing with payroll. Since 1997, wage-and-hour litigation’s have tripled while most other employment litigation’s has leveled out or declined. More wage-and-hour class-actions have been filed in recent years than all other types of employment class actions combined. Training is the only hope for employers to avoid or at least mitigate violations.
Training for all employees to know the company’s Code of Conduct creates a solid foundation and sets a standard for all employees to practice and adhere by. These Codes of Conduct are the fundamental beliefs that guide their behavior and decision-making process. Codes of Conduct are professional values that are vital to the integrity of any company as a whole.