Leadership is about the ability to motivate and inspire people from a variety of backgrounds to a higher level of performance.
One of the main reasons people are promoted into management and leadership positions is because they were effective at what they did in their job. Now, as a manager, the job is to get others to be able to do things as well as or better than we did them. These require a totally different skill set. Our success requires making the transition from doing to leading in order to leverage our skills and our time.
Without motivation nothing gets done but as soon as we try to hold people accountable they get demotivated, right? Not necessarily! There are tools to hold people accountable for their goals, objectives, and commitments and stay motivated at the same time. With this balance, the more control we have over results for ourselves and our team.
Today, more than ever, a manager’s job is to build people. When we can create an environment where people get results, develop new skills, and become successful, we are fulfilling our highest calling as a manager and leader of people. Communicating with strength and sensitivity, being a coach, and building people are a leader’s highest priority.
No matter what we do there will always be the challenges with negative people and performance management. Our results, and the results of our team, depend on how those situations are handled. Fairness, consistency and strength are required in the right places, at the right times and in the right way. Without this, morale can grind to a halt for everyone, effecting productivity, customer loyalty, and employee engagement-all mandatory in today’s highly competitive work force.
“If we want to find happiness, let’s stop thinking about gratitude or ingratitude and give for the inner joy of giving.” –Dale Carnegie
“Remember that the other man may be totally wrong. But he doesn’t think so. Don’t condemn him. Any fool can do that try to understand him. Only wise, tolerant, exceptional men even try to do that. There is a reason why the other man thinks and acts as he does. Ferret out that hidden reason-and you have the key to his actions, perhaps to his personality. Try honestly to put yourself in his place.” –Dale Carnegie
“You can make more friends in two months by becoming really interested in other people, than you can in two years by trying to get other people interested in you. Which is just another way of saying that the way to make a friend is to be one.” –Dale Carnegie
“One of the surest ways of making a friend and influencing the opinion of another is to give consideration to his opinion, to let him sustain his feeling of importance.” –Dale Carnegie
“This is a hurried age we’re living in. If you’ve got anything to say, say it quickly, get to the point and stop, and give the other man a chance to talk.” –Dale Carnegie
“Make a man laugh a good hearty laugh, and you’ve paved the way for friendship. When a man laughs with you, he, to some extent, likes you.” –Dale Carnegie
“Do you know the most important trait a man can have? It is not executive ability; it is not a great mentality; it is not kindliness, nor courage, nor a sense of humor, though each of these is of tremendous importance. In my opinion, it is the ability to make friends, which, boiled down, means the ability to see the best in man.” –Dale Carnegie
“We ought to be modest, for neither you nor I amount to much. Both of us will pass on and be completely forgotten a century from now. Life is too short to bore other people with talk of our petty accomplishments. Let’s encourage them to talk instead.” –Dale Carnegie
“Actions speak louder than words, and a smile says, “I like you. You make me happy. I am glad to see you.” That is why dogs make such a hit. They are so glad to see us that they almost jump out of their skins. So, naturally, we are glad to see them. An insincere grin? No. that doesn’t fool anybody. We know it is mechanical and we resent it. I am talking about a real smile, a heartwarming smile, a smile that comes from within, the kind of smile that will bring a good price in the market place.” –Dale Carnegie
“Let’s cease thinking of our accomplishments, our wants. Let’s try to figure out the other man’s good points. Then forget flattery. Give honest, sincere appreciation. Be “hearty in your approbation and lavish in your praise,” and people will cherish your words and treasure them and repeat them over a lifetime-repeat them years after you have forgotten them.” –Dale Carnegie
“If you and I want to stir up a resentment tomorrow that may rankle across the decades and endure until death, just let us indulge in a little stinging criticism-no matter how certain we are that it is justified. When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity.” –Dale Carnegie
“If you can be kind and considerate for one day, then you can be for another. It won’t cost you a penny in the world. Begin today.” –Dale Carnegie
“Forget yourself by becoming interested in others. Do every day a good deed that will put a smile of joy on someone’s face.” –Dale Carnegie
”There is only one way under high heaven to get the best of an argument-and that is to avoid it. Avoid it as you would avoid rattlesnakes and earthquakes. Nine times out of ten, an argument ends with each of the contestants being more firmly convinced than ever that he is absolutely right. You can’t win an argument. You can’t because if you lose it, you lose it; and if you win it, you lose it. Why? Well, suppose you triumph over the other man and shoot his argument full of holes and prove that he is non compos mentis. Then what? You will feel fine. But what about him? You have made him feel inferior. You have hurt his pride. He will resent your triumph.” –Dale Carnegie