Customer Service Tips, Tips For Success

Effective Problem Solving

by robertr

July 26th, 2007
1
Comment
cs3

Effective Problem Solving

When a client contacts you regarding a problem, solve it immediately. Often by ignoring problems, we allow them to grow. Resolution should be quick so that problems do not become overwhelming. While the problem is still relatively small, attempt to decipher exactly what would be needed to have it resolved for good. Ascertaining this information before you begin is actually the first step to ensuring that the problem is rendered powerless. Acting quickly will also guarantee that the problem hasn’t gotten completely out of hand. Here are a few tips on effective problem solving:

  • Get all the facts
  • Weigh all the facts – then come to a decision
  • Once a decision is reached – ACT!!
  • Answer the following questions:
    • What is the problem?
    • What are the causes of the problem?
    • What are the possible solutions?
    • What is the best possible solution?

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  1. Donna @ Mybusinessforsale /

    Hi Everyone

    Problem solving in the workplace can often prove to be really difficult and problematic, as people’s ego’s cause them to have emotional responses when being confronted by the facts, especially if the person presenting the facts is one that there is personal issues with.

    It is sometimes the very best solution to get an external mediator to coordinate and facilitate the problem solving process, especially for small to medium concerns that do not have HR departments.

    Quite often the personal issues need to get worked through first before the actual business issues can get tackled.

    Getting people’s relationships sufficiently patched up to enable them to embrace the common goal of moving through the problem at hand is what the external facilitator will set out to achieve here.

    Do you good people agree with me?

    Best wishes!

    Donna