Tips For Success

Top Tips for Customer Service Training

by Caug124

May 25th, 2010
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Comment

In today’s competitive business world, it’s sometimes all too easy for companies to get caught up in endless examinations of ways to increase productivity, boost sales, and streamline for maximum efficiency. These are certainly important elements of any business, and they need attention in order to stay ahead of the game and maintain a high profile. But sometimes their focus takes away from a focus on good customer service, and good customer service will always be the backbone of any business that works with people, which means all businesses. Improving customer service is often the magic wand that helps things get back up off the ground, or helps to improve an already successful venture.

That’s why it’s often necessary to get back to basics, and focus on the customer again. Customer service training is an excellent way to get a team on the same page, or to get a new team started, with one foot already in the realm of success and a positive attitude. While there are many tricks and secrets to customer service, there are some general principles that can help to put things in the right light, so that quality and efficiency come naturally to everyone on the sales force.

Teaching people how to listen to the customer is a first principle, and probably the most essential. It has applications that will run through every level of business operations, because the facts reveal that companies whose organizational structure includes listening to each other as a top priority are the successful ones. In this regard, customer service comes as a necessary by-product of how things are run in the day to day operations.

The same can be said for how well a company is trained to value the customer. When the company values its employees, the employees will also translate this attitude to the customers they work with. That’s really the essence of the second principle, treating people in the same way that you wish to be treated. This creates an atmosphere of mutual respect, and helps to underline the friendliness necessary to establish a rapport.

A good rapport is something that helps things to flow smoothly in any social interaction, and actually helps to feed directly into the third, and perhaps most important principle. Treat every situation with every customer as if this were not a single sale, but one that will build the ground work for a long relationship. It’s sometimes amazing how this can lead to very positive results, and often comes true, because customers will return when the relationship is a solid one that they can trust.

In many ways, then, these tips are general principles based on some very basic golden rules. People who are treated well will almost always automatically treat others well, and this is something that can run through every level of service, creating a positive outlook that has real rewards in the life of the company.

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  1. Guy Farmer /

    Great ideas. I wholeheartedly agree with the idea that listening is important. Listening allows us to build rapport and gather information. It also helps us take care of ourselves even when customers are venting about negative things. We don’t have to offer answers or solutions or become part of an argument when we’re listening. The customer will let us know when they want our participation.

    Another helpful key skill is to not take things personally. View the customer as a person who has a story to tell. It may be a difficult or tough story, but it’s just a story. When we take our ego out of customer service we can be more attentive to the customer because our needs aren’t involved.